NewSaaS · a definition, with a suit in it

You can’t grow into a suit that wasn’t cut for you.

Most business software is bought the way a man once bought a suit off a magazine ad. Here’s the story, what it costs companies every year, and the word we use for the alternative.

The suit

A man wants a new suit.

He goes shopping, passes an ad on an endcap, and there’s Dwayne Johnson looking magnificent in a charcoal two-piece. I must have that suit.

So he buys it. The exact suit, the exact cut, in the exact size that fits the shape of Dwayne Johnson, fully expecting to look just as good.

He walks out beaming. They’ll respect me now. Sleeves past his knuckles. Inseam pooling over his shoes. Enough fabric in the chest to hide a second, smaller man.

It’s a silly picture, and everyone can see the fix: you get a suit cut for your own shape. We’re all different, after all.

Oddly enough, this is what most companies do with their “big-boy” software.

What it costs

The tailoring goes the wrong direction.

The pattern repeats in company after company. It runs on a schedule you can almost set your watch by.

01

The contract

Multi-year, multi-million, for a system that almost fits the company’s current shape. It looked great on someone else.

02

Sunk cost

Eighteen months in, it still doesn’t fit. The CTO now has to justify the whole contract, so the problem becomes the company.

03

The tailors

Consultants and integrators arrive to fit and trim. Not the software. The business. Workflows get rewritten to match the screens.

04

Software first

A few years on, the company has drifted from what it loved doing to a “software-first” company, forever bulking and cutting to fit the suit.

05

The reckoning

Layoffs, ugly meetings, finger-wagging. The CFO and CEO want justification for a system that never supported the actual workflow.

Same man. Cut for him.
The word for the alternative

NewSaaS

Software built to fit one business exactly, owned by that business, and run wherever it chooses. The short way to say it: first-party software, with SaaS upkeep.

Third-party SaaS (the suit off the ad)

  • One product, cut for thousands of companies, adjusted by none of them.
  • Per seat, per month, forever. Hire someone, pay more.
  • The feature you need is “on the roadmap.” It has been for a while.
  • Your data lives at their house. Cancel, and it all evaporates.
  • Credits, tokens and meters decide how much you get to build.
  • You hire tailors to change the company until the software fits.

NewSaaS (first-party, with upkeep)

  • Built around how your business actually runs today.
  • You own every line. It sits in your GitHub, or your client’s.
  • Hosted, patched and watched, without a lease attached.
  • Priced per project, never per seat.
  • Your own model, no credits or tokens. Nobody meters your builds.
  • When the business changes, the software changes. Same week.

You probably never needed the suit. You probably needed the Jack Black version: shorts and a flannel shirt. Keep it light. Build it with love, attention and intention.

Questions

Straight answers

How is it different from custom development?

Custom development usually means a long project, a big invoice, and then silence. This means the software is built fast, kept running by someone, priced per project rather than per seat, and changed the same week your business changes. tiknix is one way to get there; a small shop like ClickSimple is another.

Isn't this just "build versus buy"?

Partly. Build-versus-buy assumes building is slow and expensive, which was true. AI planners and builders changed the cost, so the question now is whether you own what you use. The answer here is yes, always.

Do I have to host it myself?

No. Someone hosts it, the way SaaS is hosted. The difference is that you can take it with you. On tiknix each project runs in its own isolated environment and can be published to your GitHub or your client's domain whenever you like.

Who is it for?

Any business whose way of working is part of its advantage. Agencies building for clients, founders replacing a stack of subscriptions, operators with a process the big platforms never quite fit. If you have ever hired consultants to change your company so a tool would work, this is for you.

What does it cost?

Whatever building costs, once, plus someone keeping it running. On tiknix that is a free first project, then $49 a month per project, with no per-seat fees and no credits, because you bring your own model.

Who coined NewSaaS?

Matthew Frederico of ClickSimple, the company behind tiknix, ShipCannon and DealerYes. The phrase came out of watching companies spend years tailoring themselves to fit software they bought.